Center Operations & Customer Experience Manager

IWG plc; Panglao; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to lead the centre on site. You will own all aspects of performance, with autonomy and resources to run the centre like your own business.

Responsibilities include managing on-site operations, solving problems, greeting visitors, upselling to customers, and ensuring every customer experiences outstanding service that turns them into brand ambassadors. The role emphasizes passion, drive, ownership and resilience, with a focus on delivering targets

Qualifications

• Experience delivering against targets when leading a small, close-knit team.
• Experience in running a flexible workspace centre, store, restaurant or any site with high customer focus.
• Right mindset: passion, drive, ownership and resilience.

Responsibilities

• Manage all aspects of the centre on site.
• Rise to challenges and solve problems.
• Give tours to prospective customers.
• Upsell to existing customers.
• Ensure customers receive world-class service and become brand ambassadors.

Skills

Sales

Customer service

Team leadership

Target delivery

Customer focus

Job description

IWG plc is seeking a Customer Services Manager to lead the centre on site. You will own all aspects of performance, with autonomy and resources to run the centre like your own business.

Responsibilities include managing on-site operations, solving problems, greeting visitors, upselling to customers, and ensuring every customer experiences outstanding service that turns them into brand ambassadors. The role emphasizes passion, drive, ownership and resilience, with a focus on delivering targets