Customer Experience Center Leader

IWG plc; Panglao; On-site; PHP 600,000 - 900,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to lead a busy centre and drive exceptional service. You’ll own on-site operations, deliver targets, welcome prospects, upsell services, and ensure customers become advocates for our brand.

Ideal candidates will have experience managing a small team, strong sales and hospitality mindset, resilience, and a passion for delivering world-class service in a flexible workspace environment.

Qualifications

• Experience delivering against targets in a small team setting.
• Strong customer service mindset and ability to upsell services.

Responsibilities

• Manage all on-site centre operations and performance.
• Run tours for prospective customers and upsell services to existing customers.
• Ensure high-quality customer experiences to turn customers into brand ambassadors.

Job description

IWG plc is seeking a Customer Services Manager to lead a busy centre and drive exceptional service. You’ll own on-site operations, deliver targets, welcome prospects, upsell services, and ensure customers become advocates for our brand.

Ideal candidates will have experience managing a small team, strong sales and hospitality mindset, resilience, and a passion for delivering world-class service in a flexible workspace environment.