Center Growth & Customer Experience Manager

International Workplace Group plc; Panglao; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

International Workplace Group plc is seeking a Customer Services Manager to lead a busy centre, owning its performance with autonomy and resources. You will manage all on-site activities, address challenges, and engage customers through tours and service excellence.

You will drive upselling, nurture customer relationships, and aim to convert visitors into brand ambassadors for you, your team and IWG, delivering world-class service at every touchpoint.

Qualifications

• Experience leading a small, close-knit team with a customer focus.
• Strong drive to achieve targets and deliver excellent service.

Responsibilities

• Manage the centre on site and ensure smooth daily operations.
• Tackle challenges and solve problems to maintain service quality.
• Give tours to prospective customers to showcase the space.
• Upsell services to existing customers to meet targets.
• Ensure customers leave as brand ambassadors for the team and IWG.

Skills

Leadership

Sales skills

Customer service

Job description

International Workplace Group plc is seeking a Customer Services Manager to lead a busy centre, owning its performance with autonomy and resources. You will manage all on-site activities, address challenges, and engage customers through tours and service excellence.

You will drive upselling, nurture customer relationships, and aim to convert visitors into brand ambassadors for you, your team and IWG, delivering world-class service at every touchpoint.