Customer Experience Ambassador Tacloban

Globe Telecom; Taguig; On-site; PHP 250,000 - 350,000; Full time

Job summary

Globe Telecom is seeking a customer-facing professional to support customer journeys across digital channels with face-to-face guidance. You will drive sales and services, approving and processing applications in the system and handling payments for bills and purchases.

The ideal candidate will have a Bachelor's degree, 3–5 years in sales or customer-facing roles, and comfort with CRM tools and POS systems. Weekend and holiday shifts are expected.

Qualifications

• Bachelor's degree required.
• 3–5 years of experience in sales or customer-facing roles preferred.
• Willing to work various shifts including weekends and holidays.
• Basic technical proficiency with CRM tools, POS systems or online platforms.

Responsibilities

• Assists customers’ journey in using digital channels via face-to-face digital user assistance or education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Customer service

Communication

Active listening

Problem solving

Education

Bachelor's degree

Tools

CRM tools

POS systems

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

\"Customer Service, Digital, Sales Experience, and Inventory Management\"

JOIN OUR TALENT COMMUNITY!

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education


• Attends to sales and service needs of customers


• Approves and processes sales and services applications and transactions in the system


• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)


• Preferably with 3-5 years of experience in sales and customer-facing role;


• Willing to work in a variety of shifts including weekends and holidays;


• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);


• Strong interpersonal, communication, and active listening skills;


• Proficiency in problem solving

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.