Customer Experience Ambassador Bacolod

Globe Telecom; Taguig; On-site; PHP 290,000 - 379,000; Full time

Job summary

Globe Telecom is seeking a candidate in Metro Manila to assist customers navigating digital channels through face-to-face education and to support sales and service needs. The role includes processing applications, transactions, and payments, with a focus on delivering excellent customer experiences.

The ideal candidate should have a Bachelor’s degree, 3–5 years in sales/customer-facing roles, and proficiency with CRM tools, POS systems, and online platforms.

Qualifications

• Bachelor's degree required.
• 3-5 years in sales or customer-facing roles preferred.
• Willing to work shifts including weekends and holidays.
• Basic technical proficiency with CRM tools, POS systems, or online platforms.
• Strong interpersonal, communication, and active listening skills.
• Proven problem-solving abilities.
• Manpower backfill/Replacement experience is a plus.

Responsibilities

• Assists customers’ journey in digital channels through face-to-face education.
• Attends to sales and service needs of customers.
• Approves and processes sales and service applications and transactions.
• Processes payments for bills, purchases, and other transactions.

Skills

Interpersonal skills

Communication

Active listening

Problem solving

Education

Bachelor's Degree Holder

Tools

CRM tools

POS systems

Online platforms

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role;
• Willing to work in a variety of shifts including weekends and holidays;
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);
• Strong interpersonal, communication, and active listening skills;
• Proficiency in problem solving
• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.