Customer Experience Ambassador Dagupan Pangasinan

Globe Telecom; Taguig; On-site; PHP 260,000 - 420,000; Full time

Job summary

Globe Telecom is seeking a customer-focused team member to assist customers on digital channels, provide face-to-face education, and address sales and service needs in a dynamic retail and corporate environment.

You will process applications and transactions in the system, handle payments, and ensure a smooth customer journey across channels. Flexibility to work varied shifts including weekends and holidays, plus strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree holder required.
• 3–5 years of experience in sales and customer-facing role.
• Willing to work in shifts including weekends and holidays.
• Basic proficiency with CRM tools, POS systems, or online platforms.
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Sales experience

Interpersonal skills

Communication

Active listening

Problem solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Customer Service, Digital, Sales Experience, and Inventory Management

JOIN OUR TALENT COMMUNITY!

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education


• Attends to sales and service needs of customers


• Approves and processes sales and services applications and transactions in the system


• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)


• Preferably with 3-5 years of experience in sales and customer-facing role;


• Willing to work in a variety of shifts including weekends and holidays;


• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);


• Strong interpersonal, communication, and active listening skills;


• Proficiency in problem solving


• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.