Customer Experience Ambassador Lucena

Globe Telecom; Taguig; On-site; PHP 335,000 - 614,000; Full time

Job summary

Globe Telecom is seeking a customer-focused professional to support our digital and retail channels. You will engage customers, assist them through digital channels, and help drive sales while ensuring service quality.

The role involves handling transactions, processing applications in the system, and collaborating with teams across departments. Weekend and holiday shifts may be required, with opportunities to grow in a dynamic, inclusive workplace.

Qualifications

• Bachelor's degree required.
• 3-5 years in sales and customer-facing roles preferred.
• Willing to work weekends and holidays.
• Strong communication and active listening skills.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Customer service

Sales experience

CRM tools

POS systems

Interpersonal skills

Active listening

Problem solving

Education

Bachelor's degree

Tools

CRM tools

POS systems

Online platforms

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

\"Customer Service, Digital, Sales Experience, and Inventory Management\"

JOIN OUR TALENT COMMUNITY!

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education


• Attends to sales and service needs of customers


• Approves and processes sales and services applications and transactions in the system


• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)


• Preferably with 3-5 years of experience in sales and customer-facing role;


• Willing to work in a variety of shifts including weekends and holidays;


• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);


• Strong interpersonal, communication, and active listening skills;


• Proficiency in problem solving

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.