Customer Experience Ambassador Davao

Globe Telecom; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe Telecom is seeking a dedicated professional to assist customers across digital channels and in-person, driving sales and service while supporting inventory management. The role involves handling customer journeys, educating users, and ensuring smooth transactions.

The ideal candidate holds a bachelor’s degree with 3–5 years in sales and customer-facing roles, and is comfortable working weekends/holidays. Proficiency with CRM and POS systems is a plus.

Qualifications

• Bachelor's degree holder.
• 3–5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency (CRM tools, POS systems, or online platforms).
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Customer service

Sales experience

Digital channels

CRM tools

POS systems

Education

Bachelor's degree

Tools

CRM systems

POS systems

Online platforms

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

\"Customer Service, Digital, Sales Experience, and Inventory Management\"

JOIN OUR TALENT COMMUNITY!

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education


• Attends to sales and service needs of customers


• Approves and processes sales and services applications and transactions in the system


• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)


• Preferably with 3-5 years of experience in sales and customer-facing role;


• Willing to work in a variety of shifts including weekends and holidays;


• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);


• Strong interpersonal, communication, and active listening skills;


• Proficiency in problem solving

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.