Customer Experience Ambassador

Globe Telecom; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Globe Telecom in Metro Manila, Pasig is seeking individuals to enhance customer experiences by assisting with their needs. The role focuses on guiding customers through digital channels and ensuring smooth transactions for sales and services.

Key responsibilities include assisting customers face to face, processing applications and payments, and addressing service needs.

Qualifications

• Ability to assist customers using digital channels.
• Experience in sales and service assistance.
• Skills in processing sales applications and transactions.

Responsibilities

• Provide assistance to customers in using digital channels.
• Attend to sales and service needs of customers.
• Approve and process transactions in the system.
• Process payment for bills and purchases.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Responsible for creating a positive and memorable experience for Globe customers by providing assistance, recommendations, and on best Globe products and services to meet their needs and/or resolving their issues.

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.