Customer Experience Ambassador Urdaneta Pangasinan

Globe Telecom; Taguig; On-site; PHP 288,000 - 420,000; Full time

Job summary

Globe Telecom in the Philippines seeks a customer-focused professional to assist customers across digital channels and in-person interactions, guiding them through sales and service processes while delivering education on products and services.

You will handle transactions, approvals, and account updates with strong communication and problem-solving skills, and be flexible to work shifts including weekends and holidays.

Qualifications

• Bachelor's degree or higher.
• 3–5 years in sales or customer-facing roles preferred.
• Willing to work varying shifts including weekends and holidays.
• Basic tech proficiency with common CRM/POS systems and online platforms.
• Strong communication and active listening skills; problem solving.
• Backfill/Replacement experience or readiness.

Responsibilities

• Assists customers’ journey via face to face digital user assistance or education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Interpersonal communication

Active listening

Problem solving

Customer service experience

Sales orientation

Shift flexibility

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role;
• Willing to work in a variety of shifts including weekends and holidays;
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);
• Strong interpersonal, communication, and active listening skills;
• Proficiency in problem solving
• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.