Customer Experience Ambassador

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Globe is seeking a customer-focused associate to manage kiosk operations, drive sales, and assist customers with their digital journeys. You will demonstrate products, handle transactions, and ensure proper document processing.

The role emphasizes strong communication, reliable cash handling, and adherence to company policies while delivering excellent service to walk-in customers.

Qualifications

• Customer service skills and ability to assist walk-in subscribers
• Strong communication and sales orientation
• Experience with cashiering and basic transactions

Responsibilities

• Manage day-to-day operations of Globe kiosks and meet sales targets
• Educate customers and guide their assisted digital journey
• Assist walk-in subscribers with concerns and queries
• Perform product demonstrations
• Process and approve documents from subscribers
• Monitor and transmit subscriber documents to Credit Library

Skills

Customer service

Sales

Cashier

Communication

Tools

Iris system

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Manages the day-to-day operations of the Globe kiosks from the promotion of digital channels, management of inventory and accomplishment of Sales targets. Educates customer and lead their assisted digital journey. Engages new & existing customers with Globe products and services.

Assist walk-in subscribers with their concerns and queries.

Sells all products and services to walk in customers.

Performs product demonstrations.

Accept, screen, evaluate and approve of documents received from subscribers,

Practice timely and efficient customer delivery thereby achieving targets for the entire team

Complies to agreed shift schedules.

Complies to attendance policy including pre approval of OT availment.

Keep his/her own workplace always clean, compliant to established 5S standards

compliant to the established policies set by the company.

Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory Custodian).

Ensure proper monitoring and resolution of after-sales transactions.

Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.

Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.

Able to function as custodian or cashier as the need arises.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.