Customer Experience Ambassador

Globe Telecom; Lapu-Lapu; On-site; PHP 246,000 - 357,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a Customer Experience Ambassador to optimize retail store performance by delivering exceptional customer service, efficient operations and sales growth. You will oversee daily store activities, handle walk-in inquiries, conduct product demonstrations, and support cashiering and post-sale processes with accuracy and speed.

Responsibilities include strict adherence to shift schedules, 5S standards, proper document handling, and timely communication with

Responsibilities

• Assist walk-in subscribers with their concerns and queries.
• Sells all products and services to walk in customers.
• Performs product demonstrations.
• Accept, screen, evaluate and approve of documents received from subscribers.
• Practice timely and efficient customer delivery thereby achieving targets for the entire team
• Complies to agreed shift schedules.
• Complies to attendance policy including pre approval of OT availment. Keep his/her own workplace always clean, compliant to established 5S standards
• compliant to the established policies set by the company.
• Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory Custodian).
• Ensure proper monitoring and resolution of after-sales transactions.
• Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.
• Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.
• Able to function as custodian or cashier as the need arises.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Customer Experience Ambassador is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

Duties And Responsibilities

• Assist walk-in subscribers with their concerns and queries.
• Sells all products and services to walk in customers.
• Performs product demonstrations.
• Accept, screen, evaluate and approve of documents received from subscribers,
• Practice timely and efficient customer delivery thereby achieving targets for the
• entire team
• Complies to agreed shift schedules.
• Complies to attendance policy including pre approval of OT availment. Keep his/her own workplace always clean, compliant to established 5S standards

compliant to the established policies set by the company.

• Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory
• Custodian).
• Ensure proper monitoring and resolution of after-sales transactions.
• Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.
• Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.
• Able to function as custodian or cashier as the need arises.

KPIs

• Achieve Store’s sales & revenue targets
• Achieve favorable results for Line Wait and CSAT/MSP ensuring customer service delivery targets are made
• Achieve all standards in SLA- all transactions
• Achieve minimal or ZERO exceptions
• Full training compliance i.e. attendance and passing of all examinations.

Top 3-5 Deliverables

• Achieving and exceeding sales targets.
• Maintaining high levels of customer satisfaction.
• Implementing effective visual merchandising strategies.
• Optimizing store operations for efficiency and profitability.
• Developing and leading a high-performing store team.

Certifications

Optional: Certifications in retail management, customer service, or sales techniques may be advantageous, but not mandatory for all positions.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.