Customer Experience Agent - Sta. Mesa

Alorica Inc.; Santa Mesa; On-site; PHP 268,000 - 402,000; Full time

Job summary

Alorica Inc. in the Philippines is seeking a Brand Representative to handle inbound customer calls, answer questions, and provide clear information about products or services.

You will strive to resolve inquiries promptly and professionally while upholding the brand's standards. You will document interactions in required systems, stay motivated in a fast-paced environment, and look for opportunities to upsell where appropriate.

Qualifications

• 1–2 years of customer service experience, preferably over the phone.
• Strong verbal and written communication skills.
• Able to stay motivated in a service environment.
• Analytical thinker and problem solver.
• Proficient in PC use and basic software.

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Customer service

Telephone experience

Active listening

Communication skills

Multi-tasking

Attention to detail

Problem solving

PC proficiency

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

• Accurately document and update records in required systems

• Understand all programs, systems, and procedures necessary to perform the job effectively

• Generate fees and up-sell wherever possible

• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience

• Ability to remain highly motivated in a service environment

• Analytical thinker and problem solver

• PC proficiency

• Attention to detail and quality-oriented

• Highly energetic with motivation to assist Customers and other team members

• Active listening skills

• Multi-task oriented

• Excellent listening and interpersonal skills

• Confident and positive attitude

• Adaptive to change

• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.