Customer Experience Agent - Fort

Alorica Inc.; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Alorica Inc. in Manila is seeking a brand representative to provide phone-based customer support, addressing questions or concerns about a product or service and offering sounding solutions.

The role emphasizes delivering prompt, accurate information and representing the brand with a high standard of service. The ideal candidate has 1-2 years of customer service experience on the phone, strong communication skills, and a proactive, energetic approach to helping customers and teammates.

Qualifications

• 1-2 years customer service experience – telephone experience
• Analytical thinker and problem solver
• Attention to detail and quality-oriented
• Excellent listening and interpersonal skills
• Adaptive to change
• Excellent oral and written communication skills
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Confident and positive attitude

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Education

High School Diploma or Equivalent

Tools

PC proficiency

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

• Accurately document and update records in required systems

• Understand all programs, systems, and procedures necessary to perform the job effectively

• Generate fees and up-sell wherever possible

• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience

• Ability to remain highly motivated in a service environment

• Analytical thinker and problem solver

• PC proficiency

• Attention to detail and quality-oriented

• Highly energetic with motivation to assist Customers and other team members

• Active listening skills

• Multi-task oriented

• Excellent listening and interpersonal skills

• Confident and positive attitude

• Adaptive to change

• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.