Customer Experience Agent - Sta. Mesa QC

Alorica; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Alorica in Quezon City, Philippines is seeking a customer service representative to provide routine phone support tailored to client needs. The role requires at least a High School Diploma or GED, and a preference for those with an Associate’s degree. Candidates should possess prior customer service experience and familiarity with Microsoft Windows, Word, and Excel. The position offers a climate-controlled working environment conducive to productivity.

Qualifications

• High School Diploma or GED required; graduation from a college with an Associate’s degree preferred.
• Customer service experience is necessary.
• May require client-specific bilingual language requirement.

Responsibilities

• Performs routine customer service phone support to client-specific needs.
• Work is performed under regular supervision.

Skills

Customer service experience

Excellent oral and written communication skills

Strong interpersonal skills

Familiarity with Microsoft Windows

Phone related customer service

Patience/empathetic

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Summary

Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

Job Requirements

• High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
• Customer service experience
• Phone related customer service
• Familiarity with Microsoft Windows, Word, and Excel applications
• May require client specific bilingual language requirement, as necessary

Knowledge, Skills And Abilities

• Knowledge of product/procedures
• Ability to use phone and computer systems
• Customer service skills
• Strong interpersonal skills
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Patience/empathetic
• Mental Acuity
• Conversational
• Confident/Assertive
• Demonstrate a positive attitude

Work Environment

• Constant work performed in a climate controlled, call-center environment
• Constant usage of phone and computer systems

Physical Demands

• Constant sedentary work

About Alorica

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.