Customer Experience Agent - Ilocos

Alorica Inc.; San Nicolas; On-site; PHP 201,000 - 268,000; Full time

Job summary

Alorica Inc. in the Philippines is seeking a Brand representative to handle inbound customer calls, provide accurate information and resolve questions about products or services.

You will maintain high standards of service and document interactions in required systems. The role focuses on delivering sound solutions, upselling where appropriate, and representing the brand with a positive attitude in a fast-paced environment.

Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Customer service

Telephone support

Active listening

Multitasking

Communication skills

Analytical thinking

Education

High School Diploma or Equivalent experience

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

• Accurately document and update records in required systems

• Understand all programs, systems, and procedures necessary to perform the job effectively

• Generate fees and up-sell wherever possible

• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience

• Ability to remain highly motivated in a service environment

• Analytical thinker and problem solver

• PC proficiency

• Attention to detail and quality-oriented

• Highly energetic with motivation to assist Customers and other team members

• Active listening skills

• Multi-task oriented

• Excellent listening and interpersonal skills

• Confident and positive attitude

• Adaptive to change

• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.