Customer Experience Agent - Centris

Alorica Inc.; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Alorica Inc. in the Philippines is seeking a Brand Representative to handle inbound customer calls, resolve questions, and document interactions accurately while promoting the brand and upselling where appropriate. The role requires a high school diploma, 1-2 years of customer service experience, and strong communication, listening, and multi-tasking abilities.

You will work in a fast-paced center, stay motivated, and contribute to exceptional customer experiences. Equal Opportunity Employer.

Qualifications

• High School Diploma or equivalent.
• 1–2 years customer service experience – telephone experience.
• Excellent listening and interpersonal skills.
• Strong communication and problem solving abilities.

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Active listening

Customer service

Telephone experience

Communication skills

Problem solving

Multitasking

Attention to detail

Positive attitude

Education

High School Diploma or equivalent

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

• Accurately document and update records in required systems

• Understand all programs, systems, and procedures necessary to perform the job effectively

• Generate fees and up-sell wherever possible

• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience

• Ability to remain highly motivated in a service environment

• Analytical thinker and problem solver

• PC proficiency

• Attention to detail and quality-oriented

• Highly energetic with motivation to assist Customers and other team members

• Active listening skills

• Multi-task oriented

• Excellent listening and interpersonal skills

• Confident and positive attitude

• Adaptive to change

• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.