Customer Experience Agent - Cebu

Alorica Inc.; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Alorica Inc. is recruiting for a customer service representative in the Philippines. The role involves handling inbound phone calls from customers, providing accurate information, and resolving questions while maintaining brand standards.

Candidates should have 1–2 years of customer service experience, strong communication skills, and PC proficiency. The role emphasizes a proactive, energetic, and adaptable attitude to support customers and team members.

Qualifications

• 1–2 years of customer service experience, telephone-based.
• Strong listening and communication skills.
• Proficient in PC and basic computer skills.
• Detail-oriented with quality focus.
• Able to multitask in a fast-paced environment.
• Energetic and customer-focused mindset.
• Adaptive to change.
• Excellent written and verbal communication.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Understand all programs, systems, and procedures necessary to perform the job effectively.
• Generate fees and upsell wherever possible.
• Represent highest standards of the brand.

Skills

Customer service

Phone support

Active listening

Multitasking

Written communication

Verbal communication

Attention to detail

Problem solving

Positive attitude

Adaptability

Team-oriented

PC proficiency

Education

High school diploma

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

• Accurately document and update records in required systems

• Understand all programs, systems, and procedures necessary to perform the job effectively

• Generate fees and up-sell wherever possible

• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience

• Ability to remain highly motivated in a service environment

• Analytical thinker and problem solver

• PC proficiency

• Attention to detail and quality-oriented

• Highly energetic with motivation to assist Customers and other team members

• Active listening skills

• Multi-task oriented

• Excellent listening and interpersonal skills

• Confident and positive attitude

• Adaptive to change

• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.