Customer Experience Agent - Pasay

Alorica Inc.; Manila; On-site; PHP 268,000 - 391,000; Full time

Job summary

Alorica Inc. is seeking a brand representative to provide telephone-based customer support. You will handle inbound calls, resolve inquiries with accurate information, and document interactions within company systems. The role emphasizes customer satisfaction and upholding the brand’s standards.

Ideal candidates have 1–2 years of customer service experience, strong communication skills, and the ability to adapt in a fast-paced environment. A high school diploma is preferred for this position.

Qualifications

• High School Diploma or equivalent
• 1–2 years customer service experience, preferably telephone-based
• Excellent listening and written/oral communication skills
• Ability to stay motivated in a service environment and adapt to change

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries with accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures to perform the job effectively
• Generate fees and upsell where possible
• Represent highest standards of the brand

Skills

Inbound calls

Customer service

Active listening

Multitasking

Problem solving

PC proficiency

Attention to detail

Interpersonal skills

Communication

Adaptability

Education

High School Diploma

Tools

PC Proficiency

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

• Accurately document and update records in required systems

• Understand all programs, systems, and procedures necessary to perform the job effectively

• Generate fees and up-sell wherever possible

• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience

• Ability to remain highly motivated in a service environment

• Analytical thinker and problem solver

• PC proficiency

• Attention to detail and quality-oriented

• Highly energetic with motivation to assist Customers and other team members

• Active listening skills

• Multi-task oriented

• Excellent listening and interpersonal skills

• Confident and positive attitude

• Adaptive to change

• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.