Senior Customer Experience Advocate

BOLDR PH, INC.; Pasig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Boldr PH, INC. is seeking a Senior Customer Advocate to interact with customers across SMS, email, chat, and phone, resolving inquiries and enhancing satisfaction. You will collaborate with internal teams to address issues and continuously improve the customer experience.

Ideal candidates have 3+ years in customer support, experience with SaaS products, and strong communication skills. The role requires adaptability in a fast-paced environment and availability for US business hours, with

Qualifications

• 3+ years of member or customer support experience.
• Experience supporting SaaS products.
• Excellent reading, verbal, and written communication skills.

Responsibilities

• Interact with customers across SMS, email, chat, and phone with empathy and professionalism.
• Handle consultation calls, technical troubleshooting, escalations, and investigations.
• Troubleshoot issues by identifying root causes and coordinating with internal teams for timely resolution.
• Track problems, prioritize, document, and ensure resolution.
• Proactively identify customer needs and offer actionable solutions or next steps.
• Identify patterns in feedback to improve tools, content, or processes.
• Contribute to scaling support operations and optimizing workflows.

Skills

Customer support

Communication

Problem solving

Empathy

Tools

Slack

Notion

CRM tools

Job description

Boldr PH, INC. is seeking a Senior Customer Advocate to interact with customers across SMS, email, chat, and phone, resolving inquiries and enhancing satisfaction. You will collaborate with internal teams to address issues and continuously improve the customer experience.

Ideal candidates have 3+ years in customer support, experience with SaaS products, and strong communication skills. The role requires adaptability in a fast-paced environment and availability for US business hours, with