Customer Experience Advisor — Multi-Channel Support

Cromwell Tools Export; Kalingalan Caluang; On-site; PHP 2,192,000 - 2,867,000; Full time

Benefits offered by this job

Group Personal Pension

Healthcare

Bonus Scheme

Cycle to Work

Wellbeing Support

Tea & Coffee

Discounts

Job summary

Cromwell Tools Export is seeking a Customer Service Advisor on a fixed-term contract (6 months) starting October 2026. You will be the first point of contact for customers, handling inquiries by phone, email and live chat with professionalism and care.

You will coordinate with Sales, Branch Operations and Supply Chain to keep customers informed and solve problems. Join a fast-paced environment where building relationships matters and where your contributions directly impact customer satisfaction

Qualifications

• Excellent communication and customer service skills.
• Strong organization and attention to detail.
• Good problem-solving ability with commercial awareness.
• Confidence using Microsoft Office and business systems.

Responsibilities

• Deliver exceptional customer service across multiple channels (phone, email, live chat).
• Process orders, quotations, returns and enquiries accurately.
• Proactively communicate order updates, stock availability and delivery information.
• Resolve customer issues and escalate complex queries as needed.
• Collaborate with internal teams and suppliers to achieve optimal outcomes.
• Promote digital tools and self-service solutions to enhance the experience.

Skills

Customer service

Communication

Problem solving

Organization

Tools

MS Office

Job description

Cromwell Tools Export is seeking a Customer Service Advisor on a fixed-term contract (6 months) starting October 2026. You will be the first point of contact for customers, handling inquiries by phone, email and live chat with professionalism and care.

You will coordinate with Sales, Branch Operations and Supply Chain to keep customers informed and solve problems. Join a fast-paced environment where building relationships matters and where your contributions directly impact customer satisfaction