(fluent English) Customer Support Consultant, hospitality

SupportYourApp; Philippines; Remote; PHP 377,000 - 629,000; Full time

Benefits offered by this job

Flexible schedule

Remote cooperation

Inclusive international environment

USD compensation

Referral rewards

No time-tracking

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Customer Support Consultant in the Philippines to deliver top-tier support via phone, chat, and email. You will build strong customer relationships, stay up-to-date with tools, and ensure secure handling of data while meeting KPIs and collaborating with developers and cross-functional teams.

We value excellent English (C1), at least 6 months in customer support, analytical thinking, and a proactive attitude.

Qualifications

• Excellent English skills (C1 in speaking and writing).
• At least 6 months of experience in a customer support role.
• Strong analytical thinking and research skills.
• Experience in travel industry is a plus.
• Positive, proactive and responsible attitude.
• Personal computer with at least 8GB RAM and stable internet (50 Mbps down / 40 Mbps up).

Responsibilities

• Deliver outstanding customer support via phone, chat, and email.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply customer happiness practices.
• Maintain deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency (C1)

Customer support experience

Analytical thinking

Experience in travel industry

Positive attitude

Stable internet & PC

CRM/Zendesk experience

Tools

Zendesk or CRM

Job description

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);
• At least 6 months of experience in a customer support role;
• Strong analytical thinking and research skills;
• Experience in travel industry;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience in hospitality or logistics;
• Experienced with Zendesk or highly experienced with another CRM;
• Experience with tickets.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp .

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code: 1XB