Customer Excellence & Operations Administrator - PH

American President Lines; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

CEVA Logistics in Manila is seeking a Customer Excellence Administrator to oversee end-to-end shipment activities, ensure accurate documentation, and support billing and revenue processes. You will handle customer inquiries, coordinate with cross-functional teams, and strive to maintain service commitments and KPI targets.

Join a global logistics leader delivering contract logistics and transport solutions while embracing a collaborative, high-performance work environment that fosters growth and

Responsibilities

• Ensure timely and accurate execution of customer shipments from booking through completion.
• Maintain operational milestones and shipment visibility while supporting billing readiness and revenue recognition processes.
• Execute all activities in accordance with approved Customer SOPs, Work Instructions, and company operating procedures.
• Identify process gaps, deviations, and improvement opportunities and lift recommendations as appropriate
• Proactively monitor shipment performance and operational status.
• Identify, communicate, and support resolution of service, cost, revenue, or compliance risks in a timely manner.
• Manage customer inquiries, requests, complaints, and service issues through approved communication channels.
• Ensure customer cases are handled in line with service standards, response commitments, and documentation requirements.
• Ensure the accuracy and completeness of shipment documentation and related records.
• Support billing accuracy, revenue protection, and compliance with internal control requirements.
• Coordinate with internal and external stakeholders to ensure efficient shipment execution, issue resolution, and customer satisfaction.
• Provide direct customer operational support and coordination when assigned to customer locations.
• Maintain adherence to company governance, policies, and operating procedures.
• Monitor customer performance against agreed KPIs and service commitments.
• Support business reviews, performance reporting, process improvement initiatives, and identification of growth opportunities and business risks.
• Perform all responsibilities in accordance with the Company's Code of Conduct, policies, compliance requirements, and ethical standards.

Job description

CEVA Logistics in Manila is seeking a Customer Excellence Administrator to oversee end-to-end shipment activities, ensure accurate documentation, and support billing and revenue processes. You will handle customer inquiries, coordinate with cross-functional teams, and strive to maintain service commitments and KPI targets.

Join a global logistics leader delivering contract logistics and transport solutions while embracing a collaborative, high-performance work environment that fosters growth and