Customer Excellence Administrator Philippines

American President Lines; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

CEVA Logistics in Manila is seeking a Customer Excellence Administrator to oversee end-to-end shipment activities, ensure accurate documentation, and support billing and revenue processes. You will handle customer inquiries, coordinate with cross-functional teams, and strive to maintain service commitments and KPI targets.

Join a global logistics leader delivering contract logistics and transport solutions while embracing a collaborative, high-performance work environment that fosters growth and

Responsibilities

• Ensure timely and accurate execution of customer shipments from booking through completion.
• Maintain operational milestones and shipment visibility while supporting billing readiness and revenue recognition processes.
• Execute all activities in accordance with approved Customer SOPs, Work Instructions, and company operating procedures.
• Identify process gaps, deviations, and improvement opportunities and lift recommendations as appropriate
• Proactively monitor shipment performance and operational status.
• Identify, communicate, and support resolution of service, cost, revenue, or compliance risks in a timely manner.
• Manage customer inquiries, requests, complaints, and service issues through approved communication channels.
• Ensure customer cases are handled in line with service standards, response commitments, and documentation requirements.
• Ensure the accuracy and completeness of shipment documentation and related records.
• Support billing accuracy, revenue protection, and compliance with internal control requirements.
• Coordinate with internal and external stakeholders to ensure efficient shipment execution, issue resolution, and customer satisfaction.
• Provide direct customer operational support and coordination when assigned to customer locations.
• Maintain adherence to company governance, policies, and operating procedures.
• Monitor customer performance against agreed KPIs and service commitments.
• Support business reviews, performance reporting, process improvement initiatives, and identification of growth opportunities and business risks.
• Perform all responsibilities in accordance with the Company's Code of Conduct, policies, compliance requirements, and ethical standards.

Job description

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588598

Manila, PH

Customer Excellence Administrator Philippines

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

• Customer Operations Execution & Revenue Enablement
  Ensure timely and accurate execution of customer shipments from booking through completion.
  Maintain operational milestones and shipment visibility while supporting billing readiness and revenue recognition processes.
• Customer SOP & Work Instruction Compliance
  Execute all activities in accordance with approved Customer SOPs, Work Instructions, and company operating procedures.
  Identify process gaps, deviations, and improvement opportunities and lift recommendations as appropriate
• Shipment Monitoring & Risk Management
  Proactively monitor shipment performance and operational status.
  Identify, communicate, and support resolution of service, cost, revenue, or compliance risks in a timely manner.
• Customer Communication & Case Management
  Manage customer inquiries, requests, complaints, and service issues through approved communication channels.
  Ensure customer cases are handled in line with service standards, response commitments, and documentation requirements.
• Documentation & Billing Support
  Ensure the accuracy and completeness of shipment documentation and related records.
  Support billing accuracy, revenue protection, and compliance with internal control requirements.
• Cross-Functional Collaboration
  Coordinate with internal and external stakeholders to ensure efficient shipment execution, issue resolution, and customer satisfaction.
• Participate in customer engagements and operational discussions as required. Onsite / Implant Support (Where Applicable)
  Provide direct customer operational support and coordination when assigned to customer locations.
  Maintain adherence to company governance, policies, and operating procedures.
• KPI Performance, Reporting & Continuous Improvement
  Monitor customer performance against agreed KPIs and service commitments.
  Support business reviews, performance reporting, process improvement initiatives, and identification of growth opportunities and business risks.
• Compliance & Professional Conduct
  Perform all responsibilities in accordance with the Company's Code of Conduct, policies, compliance requirements, and ethical standards.
  Safeguard company and customer interests through professional and responsible behavior.
• Other Duties
  Undertake additional responsibilities, projects, and tasks reasonably assigned by management that are consistent with the scope, purpose, and grading of the role

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.