Customer Operations Support - Ocean

CEVA Logistics; Parañaque; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

HMO w/ 2 free dependents from day 1 of

Group Life Insurance

Medical Reimbursement (includes eyegls

Sick Leave + Vacation Leave + Bereavem

Birthday token

Annual Performance Reviews w/ a chance

Annual Company Performance Bonus

Retirement fund

Job summary

CEVA Logistics is seeking a customer operations professional in Manila to manage end-to-end shipments, coordinate with internal teams, and ensure on-time delivery. You will monitor status, assist with billing readiness, and align with SOPs and control requirements.

Ideal candidates have 2-3 years in logistics or customer operations, strong English communication, and excellent coordination to support Operations, Sales, and support teams. Onsite/implant support may be required.

Qualifications

• 2-3 years experience in logistics, freight forwarding, or customer operations.
• Strong verbal and written English communication for customer interaction.
• Able to communicate shipment status, issues, and actions clearly and professionally.

Responsibilities

• Manage end-to-end shipments from booking to completion with timely updates.
• Maintain shipment milestones and visibility, support billing readiness and revenue recognition.
• Follow approved SOPs and work instructions; identify gaps and improvements.

Skills

Communication

Coordination

English

CustomerOps

Job description

To manage and coordinate end-to-end customer operational support for Air and Ocean shipments (International, Domestic, Local Transport, Customs, Shipping), ensuring accurate execution, timely communication, KPI compliance, and alignment with customer SOPs. The role acts as the primary operational point of contact for assigned customers and may include onsite/implant support when required.

WHAT ARE YOU GOING TO DO?

Customer Operations Execution & Revenue Enablement

Ensure timely and accurate execution of customer shipments from booking through completion.

Maintain operational milestones and shipment visibility while supporting billing readiness and revenue recognition processes

Customer SOP & Work Instruction Compliance

Execute all activities in accordance with approved Customer SOPs, Work Instructions, and company operating procedures.

Identify process gaps, deviations, and improvement opportunities and elevate recommendations as appropriate

Proactively monitor shipment performance and operational status.

Identify, communicate, and support resolution of service, cost, revenue, or compliance risks in a timely manner

Customer Communication & Case Management

Manage customer inquiries, requests, complaints, and service issues through approved communication channels.Ensure customer cases are handled in line with service standards, response commitments, and documentation requirements.

Ensure the accuracy and completeness of shipment documentation and related records.Support billing accuracy, revenue protection, and compliance with internal control requirements.

Cross-Functional Collaboration

Coordinate with internal and external stakeholders to ensure efficient shipment execution, issue resolution, and customer satisfaction.

Participate in customer engagements and operational discussions as required. Onsite / Implant Support (Where Applicable)

Provide direct customer operational support and coordination when assigned to customer locations.Maintain adherence to company governance, policies, and operating procedures.

Monitor customer performance against agreed KPIs and service commitments.

Support business reviews, performance reporting, process improvement initiatives, and identification of growth opportunities and business risks.

Compliance & Professional Conduct

Perform all responsibilities in accordance with the Company's Code of Conduct, policies, compliance requirements, and ethical standards.

Safeguard company and customer interests through professional and responsible behavior.

Other Duties

Undertake additional responsibilities, projects, and tasks reasonably assigned by management that are consistent with the scope, purpose, and grading of the role

WHAT ARE WE LOOKING FOR?

• 2-3 years relevant experience in logistics, freight forwarding, or customer operations, preferably in a multinational or customer-facing environment
• Strong verbal and written communication skills in English for effective customer and stakeholder interaction
• Able to communicate shipment status, issues, and actions clearly and professionally
• Strong coordination skills to collaborate with Operations, Sales, and support teams
• Service-oriented approach in handling customer inquiries, complaints, and follow-ups

WHAT DO WE HAVE TO OFFER?

• HMO w/ 2 free dependents from day 1 of hiring
• Group Life Insurance
• Medical Reimbursement (includes eyeglasses)
• Sick Leave + Vacation Leave + Bereavement Leave
• Birthday token
• Annual Performance Reviews w/ a chance of a salary alignment
• Annual Company Performance Bonus
• Retirement fund

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.