Customer & Ecommerce Admin Support

EnableSME, Inc.; Pasig; On-site; PHP 240,000 - 400,000; Full time

Job summary

EnableSME, Inc. is seeking a back-office administrator to support ecommerce operations across multiple brands. You will focus on data mining, CRM upkeep, order processing, and daily admin tasks to keep the businesses running smoothly.

You will work with Shopify, Hubspot, Excel, and Claude AI, with a strong emphasis on reporting and data-driven insights to improve KPIs. Experience collecting quality leads and maintaining accurate databases is essential.

Qualifications

• Experience in data mining across multiple brands.
• CRM management experience across platforms.
• Solid SEO writing experience for blog/content.
• Excellent written and verbal English communication.
• Strong organisational and time-management skills.

Responsibilities

• Data mine key industries, target demographics, and prospect lists across multiple brands.
• Make minor website changes (content updates, product uploads, small edits) in Shopify.
• Write and publish SEO blog content daily to support organic growth across brands.
• Maintain accurate records, customer databases, and order tracking.
• Maintain and update customer and contact records in Hubspot across all brands.
• Review and process incoming bulk/corporate order lists and enter into systems.
• Handle recurring admin tasks (data entry, file org, ad hoc reporting).
• Provide occasional back-up for customer inquiries via email.
• Collaborate with marketing and operations teams to support initiatives.

Skills

Data mining

CRM management

SEO content writing

English communication

Time management

Tools

Shopify

Hubspot

Claude AI

Excel

Job description

This is primarily a back-office, admin-focused role supporting eCommerce operations across multiple brands. It is not a customer-facing role, the focus is on data mining, CRM upkeep, order processing, SEO content, and day-to-day administrative tasks that keep the businesses running smoothly.

You’ll work across key platforms such as Shopify and Hubspot, Excel and Claude AI with a strong interest in reporting and data to help drive business insights. You will have experience in collecting quality leads. You will take initiative, go above and beyond and deliver on KPI’s.

Key Responsibilities:

• Data mine key industries, target demographics, and prospect lists across multiple brands.
• Make minor website changes (content updates, product uploads, small edits) in Shopify.
• Write and publish SEO blog content on a daily basis to support organic growth across the brands.
• Maintain accurate records, customer databases, and order tracking.
• Maintain and update customer and contact records in Hubspot across all brands.
• Review and process incoming bulk/corporate order lists — check details for accuracy and enter them into the relevant systems.
• Handle a range of recurring administrative tasks (data entry, file/record organisation, ad hoc reporting) across all businesses.
• Provide occasional back-up support for customer inquiries via email, a minor part of the role, not the main focus.
• Collaborate with the marketing and operations teams to support ongoing initiatives.

Key Requirements:

• Previous experience in eCommerce, data mining, and CRM management (ideally across multiple brands).
• Strong working knowledge of Shopify, Hubspot and Claude AI.
• Solid understanding of SEO principles, with experience writing blog/content copy on a regular (daily) cadence.
• Passion for data, reporting, and improving business processes.
• Excellent written and verbal English communication skills.
• Comfortable in a heavily admin-focused, low customer-contact role, and able to manage separate workflows across multiple distinct brands.
• Highly organized, with strong attention to detail and time management.
• Tech-savvy and comfortable learning new tools quickly.
• Able to work during Australian business hours.