Customer-Driven Sales & Service Coordinator

Ergo Contracts Philippines, Inc. (ECPI); Makati; On-site; PHP 268,000 - 446,000; Full time

Job summary

Ergo Contracts Philippines, Inc. (ECPI) is seeking a Customer Service Coordinator to maintain customer satisfaction by providing product, service, and account information.

The role monitors warranties, maintenance agreements, and purchase orders, and coordinates repair-related documents and schedules. The ideal candidate has a 4-year degree, at least 1 year of relevant experience, strong communication and negotiation skills, and proficiency in Microsoft Office.

Qualifications

• Graduate of 4-year related course.
• At least 1 year of work experience in the same capacity and/or in the same industry.
• Excellent communication and negotiation skills with the ability to multitask in a fast-paced environment.
• Must have the following attributes: confidentiality, trust, integrity, customer-service oriented, resourceful, creative and analytical.
• Proficient in Microsoft Office and other systems applications.

Responsibilities

• Consolidate all items to be repaired for easy scheduling and routing.
• Provide accurate quotation to external and internal clients promptly.
• Ensure sales order and invoice are processed by CMG.
• Coordinate all documents and permits for onsite repair.
• Ensure all payments are collected after the repair or settled within 30 days.
• Provide schedule, route and instruction to the technician.

Skills

Customer service

Communication

Negotiation

Multitasking

Attention to detail

Education

4-year degree

Tools

Microsoft Office

Job description

Ergo Contracts Philippines, Inc. (ECPI) is seeking a Customer Service Coordinator to maintain customer satisfaction by providing product, service, and account information.

The role monitors warranties, maintenance agreements, and purchase orders, and coordinates repair-related documents and schedules. The ideal candidate has a 4-year degree, at least 1 year of relevant experience, strong communication and negotiation skills, and proficiency in Microsoft Office.