Customer Experience Lead — Service & Resolution

Ergo Contracts Philippines Inc.; Philippines; On-site; PHP 360,000 - 420,000; Full time

Job summary

Ergo Contracts Philippines Inc. seeks a Customer Service Supervisor to lead and train the CSG staff, investigate and resolve product and service complaints, and ensure the highest level of customer satisfaction.

Responsibilities include coordinating repairs (warranty and non-warranty), quoting promptly, processing sales orders and invoices, managing documents and payments, and guiding technicians with schedules and routes.

Qualifications

• Must be a graduate of any 4-year related course.
• 2+ years of experience in the same capacity/industry.
• Experience in furniture industry is a plus.
• Excellent communication and customer service skills.
• Strong interpersonal and negotiation skills.
• Strong decision-making abilities.

Responsibilities

• Oversee and train CSG staff; maintain high customer satisfaction.
• Handle warranty and non-warranty repairs; schedule and route items; provide accurate quotations.
• Ensure sales orders and invoices are processed by CMG; coordinate documents and permits for onsite repairs; manage payments.
• Review project deviation details; secure approvals and communicate decisions; process PDFs promptly.

Skills

Communication

Customer service

Interpersonal skills

Negotiation

Decision making

Education

Bachelor's degree in related field

Job description

Ergo Contracts Philippines Inc. seeks a Customer Service Supervisor to lead and train the CSG staff, investigate and resolve product and service complaints, and ensure the highest level of customer satisfaction.

Responsibilities include coordinating repairs (warranty and non-warranty), quoting promptly, processing sales orders and invoices, managing documents and payments, and guiding technicians with schedules and routes.