Customer Development Supervisor

RAM Food Products Inc.; Iloilo City; Presencial; PHP 420.000 - 640.000; Jornada completa

Descripción de la vacante

RAM Food Products Inc. is seeking a Customer Development Supervisor to lead acquisition and retention strategies, build partnerships with key accounts, and drive sales growth.

You will supervise a field-based team, monitor performance, and collaborate with marketing and product teams to align promotions with customer needs, while ensuring excellent service in Iloilo.

Formación

• Bachelor’s degree in business administration, Marketing, or related field.
• 3–5 years of experience in sales or customer development, preferably FMCG.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in MS Office and CRM tools.
• Willing to be assigned in Iloilo.

Responsabilidades

• Develop and implement sales strategies to increase penetration and market share.
• Supervise and support a team of sales representatives to meet targets.
• Build and maintain relationships with existing customers for loyalty.
• Identify new business opportunities and convert leads to customers.
• Monitor sales performance, prepare reports, and provide insights to management.
• Collaborate with marketing and product teams to align promotions with customer feedback.
• Negotiate pricing, contracts, and terms in line with company policies.
• Conduct regular customer visits and fieldwork to understand market needs.
• Train and mentor junior sales team members to enhance performance.

Conocimientos

Leadership

Communication

Negotiation

Interpersonal skills

CRM tools

MS Office

People management

Educación

Bachelor’s degree in business administration, Marketing, or related field

Herramientas

CRM software

Microsoft Office Suite

Descripción del empleo

Purpose of the position:

The Customer Development Supervisor (CDS) is responsible for leading and executing customer acquisition and retention strategies to achieve sales targets and grow market share. This role focuses on building long-term partnerships with key accounts, ensuring excellent customer service, and supervising a team of sales representatives. The CDS is expected to drive sales growth by developing and implementing strategic customer development plans aligned with the company’s goals.

Key responsibilities:

• Develop and implement sales strategies to increase product penetration and market share within assigned territories or key accounts.
• Supervise and support a team of sales representatives in achieving individual and team targets.
• Build and maintain strong relationships with existing customers, ensuring a high level of customer satisfaction and loyalty.
• Identify and develop new business opportunities, including prospecting new clients and converting leads to active customers.
• Monitor sales performance, prepare regular reports, and provide data-driven insights to management.
• Collaborate with the marketing and product development teams to align promotional efforts and customer feedback with product strategies.
• Negotiate pricing, contracts, and terms of sales agreements in compliance with company policies.
• Conduct regular customer visits and fieldwork to understand market needs, competitor activities, and customer preferences.
• Resolve customer complaints and issues promptly and effectively.
• Train and mentor junior sales team members to improve their performance and product knowledge.

Qualifications, knowledge, skills required:

• Bachelor’s degree in business administration, Marketing, or any related field.
• At least 3–5 years of experience in sales or customer development, preferably in the FMCG industry.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in MS Office and CRM tools.
• Willing to be assigned in Iloilo.