Customer Delight Specialist - Ecommerce Support

Showpo; Manila; On-site; PHP 1,508,000 - 2,638,000; Full time

Job summary

Showpo in the Philippines is seeking a Customer Happiness Officer to be the voice of our customers across chat, phone, email and social channels. You will handle enquiries, feedback and delivery issues, striving to deliver world-class service that fans will tell others about.

The ideal candidate has at least 1 year of customer experience, superior written and spoken English, a fast 60+ wpm typing speed, and proven ability to use CRM tools such as Zendesk.

Qualifications

• 1+ year experience delivering awesome customer experience results.
• Perfect written and verbal communication; English must be exceptional.
• Adapt to Showpo tone of voice in all interactions.
• Adaptable, flexible and able to work autonomously and unsupervised.
• Typing speed >60 words per minute.
• Experience in online retail, e-Comm and CRM platforms (Zendesk).

Responsibilities

• Handle customer enquiries across chat, phone, social and email in a timely manner.
• Maintain a high level of customer satisfaction across channels.
• Escalate time-sensitive orders appropriately and clearly.
• Communicate relevant information when escalating enquiries.
• Continuously develop and improve customer service levels.
• Maintain Google Sheets with warehouse personnel to monitor service levels.

Skills

Customer experience

English communication

Typing speed

CRM platforms

Teamwork

Tools

Zendesk

Google Sheets

Job description

Showpo in the Philippines is seeking a Customer Happiness Officer to be the voice of our customers across chat, phone, email and social channels. You will handle enquiries, feedback and delivery issues, striving to deliver world-class service that fans will tell others about.

The ideal candidate has at least 1 year of customer experience, superior written and spoken English, a fast 60+ wpm typing speed, and proven ability to use CRM tools such as Zendesk.