Customer Care & Training Coordinator

obs; Philippines; On-site; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid vacation

Sick leave

Annual appraisals

Financial assistance

13th-month pay

Team events

Job summary

OBS is seeking a dedicated professional to support customer care operations and coordinate training-related activities in the Philippines. You will ensure accurate student records and timely certificates while maintaining compliance and service standards.

Responsibilities include managing email inquiries, triaging the admin inbox, and preparing daily reports on missing documents and SOAs, with a strong emphasis on CRM data integrity and cross-team coordination.

Qualifications

• Bachelor's degree in Business Administration, Customer Service or related field is preferred.
• 2-3 years experience in customer service, administration or training coordination.
• Strong written communication skills and professional client inquiries handling.
• Experience with CRM systems and maintaining data accuracy.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Support customer care operations and coordinate training-related activities.
• Manage client communications via email and coordinate with internal teams to resolve concerns.
• Oversee the national admin inbox and triage emails to appropriate teams.
• Record student outcomes and issue training certificates per competency requirements.
• Coordinate with onshore teams and trainers to meet SOA timelines and metrics.
• Prepare and submit daily reports on missing documents, course packs, and incomplete SOAs.
• Perform CSQ-related tasks including eligibility checks, funding approvals, data validation, and reconciliations.
• Maintain CRM data integrity by merging duplicates and updating student statuses.
• Data entry tasks including uploading IDs and encoding enrolment forms.
• Ensure all customer and student records are accurate and up to date.
• Provide backup support to team members during leave periods or peak workloads.

Skills

CRM experience

Communication skills

Attention to detail

Multi-tasking

Training coordination

Education

Bachelor's degree in Business Administration

Job description

OBS is seeking a dedicated professional to support customer care operations and coordinate training-related activities in the Philippines. You will ensure accurate student records and timely certificates while maintaining compliance and service standards.

Responsibilities include managing email inquiries, triaging the admin inbox, and preparing daily reports on missing documents and SOAs, with a strong emphasis on CRM data integrity and cross-team coordination.