Customer Care Specialist (November 2026)

TENERITY PHILIPPINES CORP.; Taguig; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Tenery Philippines Corp. in Metro Manila is seeking a Customer Service Representative to maintain and improve customer relations through one contact resolution. You will handle primarily inbound calls and support the team in achieving service level targets.

In a temporary hybrid setup, you will apply strong communication, teamwork, and time-management skills. A 1-year BPO background and a stable home internet connection are essential; start date is June 16, 2025.

Qualifications

• 1 year of solid BPO experience (at least 2 years accumulated).
• Willing to work in temporary hybrid set-up.
• Excellent interpersonal, listening, written and verbal communication skills.
• With stable internet connection at home.
• Can start on June 16, 2025.

Responsibilities

• Respond professionally, accurately and in a timely manner to customer contacts (primarily inbound calls).
• Actively demonstrate and behave in accordance with company values.
• Achieve individual performance objectives and standards that help meet departmental objectives.
• Share and discuss ideas to improve standards, practices, and customer interactions.
• Attend monthly team briefings and training workshops when required.
• Collaborate with team leader to keep knowledge up to date and identify training needs.

Skills

Customer service

Communication

Teamwork

Time management

Adaptability

Attention to detail

Education

High School Diploma or Equivalent

Job description

Objective:

Maintain and improve contact center customer relations by providing exemplary customer service with one contact resolution. Achieve contact center goals and standards through overall personal performance. Play a key role in ensuring the business continues to achieve or exceed Client expectations.

Duties and Responsibilities:

• Respond professionally, accurately and in a timely manner to customer contacts (primarily inbound calls and may also encompass outbound calls, email, etc.).
• Actively demonstrate and behave in accordance with company values.
• Achieve individual performance objectives and standards that help meet departmental objectives and organizational service level agreements.
• As part of a team, freely share and discuss ideas related to improving standards and practices and customer interactions, as well as discuss where projects and department improvements could be made.
• Attend and participate in monthly team briefings, training workshops and update briefings when required.
• Along with your team leader: take personal responsibility and actively participate in ensuring that knowledge of products, services, procedures and systems is comprehensive and up to date. Identify areas where additional training may be required to ensure continued quality, productivity, and personal development.
• Carry out any other tasks or duties as may be set from time to time. This may include flexible scheduling, working overtime as needed, acquiring new skills, or assisting with other business needs.

Requirements:

• 1-year solid BPO Experience (at least 2 years accumulated experience in the BPO Industry)
• Willing to work in temporary hybrid set-up
• Excellent interpersonal, listening, written and verbal communication skills.
• Passion for customer service.
• Ability to work collaboratively in a team environment.
• Exceptional time management skills and the ability to handle multiple tasks.
• Ability to adapt quickly to change in a fast-paced environment.
• Act in an ethical and honest manner. Build trust while being reliable and dependable.
• Attention to detail and accuracy.
• Willingness to learn.
• High School Diploma or Equivalent.
• With stable internet connection at home.
• Can start on June 16, 2025