Pioneer Account: Customer Service Specialist

Bill Gosling Outsourcing; Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Growth opportunities

Comprehensive training

Team-oriented culture

Diversity & inclusion

Fun workplace

State-of-the-Art offices

Rewarding work

Job summary

Bill Gosling Outsourcing in Manila is seeking Customer Service Specialists to join a pioneer account and grow with the team. You will resolve inquiries, balance empathy with confidence, and aim for one-call resolution while delivering high-quality support.

The role emphasizes critical thinking, problem-solving, and effective communication across calls, emails, and other channels. You’ll work in a dynamic environment with comprehensive paid training and opportunities for career advancement.

Qualifications

• Excellent communication and problem-solving abilities.
• Ability to resolve inquiries efficiently and accurately.
• Strong critical thinking and attention to detail.

Responsibilities

• Help customers with complaints and questions, give customers information about products and services.
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
• Champion company core values and other company programs
• Other duties as assigned

Skills

Critical thinking

Problem solving

Communication skills

Job description

Bill Gosling Outsourcing in Manila is seeking Customer Service Specialists to join a pioneer account and grow with the team. You will resolve inquiries, balance empathy with confidence, and aim for one-call resolution while delivering high-quality support.

The role emphasizes critical thinking, problem-solving, and effective communication across calls, emails, and other channels. You’ll work in a dynamic environment with comprehensive paid training and opportunities for career advancement.