Impactful Back-Office Solutions Consultant

Acquire.AI; Pasig; Vor Ort; PHP 320.000 - 640.000; Vollzeit

Benefits dieser Stelle

HMO coverage for you and family

Epic Yearly Kick-Off Parties

Car giveaway (car in 2023)

Value Awards

14th Month Pay

Referral incentives up to ₱42,000

12 Vacation Leaves

12 Sick Leaves

Birthday Leave

Zusammenfassung

Acquire Intelligence in Pasig City is seeking a Customer Solutions Consultant to join our offshore back-office team supporting Australian clients. The role covers bookings, quotes, product identification, and scheduling, with cross-training across the full function to keep work flowing as demand shifts.

You will be trained across the breadth of the function from day one, supporting a values-led organisation that emphasises curiosity, entrepreneurial energy, and fast, deliberate action.

Qualifikationen

• Experience in a contact centre, back office, or transaction processing environment.
• Comfortable navigating multiple systems concurrently (CRM, email, and chat) with accuracy under time pressure.
• Strong knowledge of Microsoft Office, especially Outlook and Excel.
• Experience juggling varied tasks and priorities in a fast-paced setting.

Aufgaben

• Action booking confirmations, referrals, and new job entries using approved templates and CRM systems.
• Prepare accurate quotes and issue payment confirmations when requested by CSC agents or insurance representatives.
• Respond to live product identification requests and manage the identification queue when needed.
• Review submitted job information against criteria to confirm the right outcome and assist scheduling.

Kenntnisse

Customer service

Cross-functional collaboration

CRM systems

MS Excel

Multitasking

Tools

CRM software

MS Outlook

Jobbeschreibung

Acquire Intelligence in Pasig City is seeking a Customer Solutions Consultant to join our offshore back-office team supporting Australian clients. The role covers bookings, quotes, product identification, and scheduling, with cross-training across the full function to keep work flowing as demand shifts.

You will be trained across the breadth of the function from day one, supporting a values-led organisation that emphasises curiosity, entrepreneurial energy, and fast, deliberate action.