Customer Care Specialist (Eton)

Level Up Talent Solutions; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Level Up Talent Solutions in Quezon City is hiring a entry-level Customer Support Specialist to provide service aligned with KPIs and help desks. You will identify customer needs, deliver timely resolutions, and maintain clear, empathetic communication.

Candidates with a high school diploma, 3–6 months of experience, good PC skills, and teamwork ability are welcome. The role offers a fast-paced environment and opportunities to grow with the company.

Qualifications

• High school graduate (college level is a plus).
• 3–6 months of customer service or related experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide customer support aligned with defined KPIs and service standards
• Identify customer needs by asking the right questions and clarifying concerns
• Deliver accurate and timely resolutions using available tools and resources
• Communicate clearly, professionally, and with empathy
• Build rapport with customers while maintaining efficiency
• Maintain basic knowledge of client products and/or services
• Accurately document customer interactions and update records as required
• Navigate systems to track, manage, and resolve customer inquiries
• Participate in initiatives that improve customer satisfaction and business performance
• Offer relevant products and/or services when appropriate
• Refer complex concerns to appropriate teams or senior staff as needed

Skills

Customer service

Communication skills

Computer navigation

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Eton Centris, Quezon City, Philippines

• Industry Employment - Recruiting - Staffing
• City Eton Centris, Quezon City
• State/Province Quezon
• Country Philippines

About Us

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Responsibilities:

• Provide customer support aligned with defined KPIs and service standards
• Identify customer needs by asking the right questions and clarifying concerns
• Deliver accurate and timely resolutions using available tools and resources
• Communicate clearly, professionally, and with empathy
• Build rapport with customers while maintaining efficiency
• Maintain basic knowledge of client products and/or services
• Accurately document customer interactions and update records as required
• Navigate systems to track, manage, and resolve customer inquiries
• Participate in initiatives that improve customer satisfaction and business performance
• Offer relevant products and/or services when appropriate
• Refer complex concerns to appropriate teams or senior staff as needed

Requirements

Qualifications:

• High school graduate (college level is a plus)
• With 3–6 months of customer service or related experience (preferred)
• Strong computer navigation skills and PC knowledge
• Strong verbal and written communication skills
• Detail-oriented, dependable, and organized
• Able to multitask and adapt in a fast-paced, high-production environment
• Patient, professional, and customer-focused
• Able to work both independently and as part of a team
• Open to shifting schedules as needed