Customer Care Specialist: Empathy, Solutions & Retention

Alta Resources; Manila; Hybrid; PHP 260,000 - 380,000; Full time

Job summary

Alta Resources in Manila is seeking a Customer Care Representative to deliver professional, quality service across inbound/outbound calls, email, chat, letter, and social media. You will use a consultative approach to support existing and prospective customers and contribute to customer retention and loyalty.

Daily duties include troubleshooting issues, gathering information, updating CRM data, and identifying opportunities to upsell related products when appropriate.

Qualifications

• Two years of college or vocational training in Customer Care.
• At least six months call center experience.
• English proficiency required.
• Strong written and verbal communication.

Responsibilities

• Deliver professional customer service via phone, email, chat, and other channels.
• Troubleshoot issues and provide solutions with empathy.
• Maintain accurate records in CRM and client systems.
• Identify potential sales opportunities when appropriate.
• Meet performance metrics in a fast-paced team environment.

Skills

English proficiency

MS Office

Communication skills

Attention to detail

Team player

Problem solving

Organizational skills

Education

Two years of college or vocational training

Job description

Alta Resources in Manila is seeking a Customer Care Representative to deliver professional, quality service across inbound/outbound calls, email, chat, letter, and social media. You will use a consultative approach to support existing and prospective customers and contribute to customer retention and loyalty.

Daily duties include troubleshooting issues, gathering information, updating CRM data, and identifying opportunities to upsell related products when appropriate.