Customer Care Specialist – Email & Live Chat Expert

ConnectOS; Mandaluyong; On-site; PHP 223,000 - 268,000; Full time

Benefits offered by this job

Medical coverage day 1

2 HMO dependents

Vacation and sick leave

Annual appraisal

Financial assistance

13th month pay

Sleeping quarters

Office fitness

Wellness facilities

Company events

Career growth

Metro Manila location

Job summary

ConnectOS is seeking a customer service professional to handle email, live chat, and other digital support channels from our Manila office. You will assist customers with product inquiries, order updates, payments, shipping, returns, refunds, and exchanges while maintaining accurate records and building positive relationships.

The ideal candidate has 2+ years in customer service, strong English communication, and experience with CRM/ticketing platforms.

Qualifications

• Minimum 2+ years of experience in customer service, customer support, contact centre, or e-commerce support roles.
• Experience using CRM, customer service, and ticketing platforms such as Zendesk, Gorgias, Salesforce Service Cloud, or similar.
• Experience supporting customers through email, live chat, and other digital communication channels.
• Strong written and verbal English communication skills.
• Excellent problem-solving skills with strong attention to detail.

Responsibilities

• Deliver exceptional customer service through email, live chat, and other digital support channels.
• Assist customers with product inquiries, order updates, account-related concerns, and shopping assistance.
• Support customers with payments, shipping, returns, refunds, and exchanges.
• Investigate and resolve customer issues efficiently and accurately.
• Maintain accurate records of customer interactions and case outcomes.
• Build positive customer relationships through professional communication.
• Collaborate with Team Leaders and internal stakeholders to resolve concerns.
• Participate in training, coaching, and continuous improvement initiatives.

Skills

Customer service

CRM platforms

Email & chat support

English communication

Problem solving

Tools

Zendesk

Gorgias

Salesforce Service Cloud

Job description

ConnectOS is seeking a customer service professional to handle email, live chat, and other digital support channels from our Manila office. You will assist customers with product inquiries, order updates, payments, shipping, returns, refunds, and exchanges while maintaining accurate records and building positive relationships.

The ideal candidate has 2+ years in customer service, strong English communication, and experience with CRM/ticketing platforms.