Customer Service Specialist — Elevate Support & Earn Bonuses

Recruitify_HR; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment firm in Taguig is seeking a Customer Service Representative to assist customers via phone, email, or chat. The role requires 3-5 years of experience in customer service and excellent communication skills. Responsibilities include resolving complaints, documenting interactions, and meeting performance metrics. The company offers perks like health insurance, performance bonuses, and annual trips.

Qualifications

• 3-5 years of experience in customer service or a related field.
• Ability to manage time effectively in a fast-paced environment.
• Customer-first attitude.

Responsibilities

• Assist customers with inquiries and product information.
• Resolve customer complaints efficiently.
• Document interactions in the company's CRM system.
• Meet performance metrics such as call handling time.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication skills

Interpersonal skills

Strong problem-solving skills

Ability to multitask

Education

Diploma in any relevant field or equivalent experience

Job description

A leading recruitment firm in Taguig is seeking a Customer Service Representative to assist customers via phone, email, or chat. The role requires 3-5 years of experience in customer service and excellent communication skills. Responsibilities include resolving complaints, documenting interactions, and meeting performance metrics. The company offers perks like health insurance, performance bonuses, and annual trips.