Chat Support Specialist – Elevate Customer Experience

PH Global Jet Express Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A logistics company in the Philippines is seeking a Customer Service Representative to manage customer queries and complaints through various channels. The ideal candidate has relevant experience in customer service, preferably in e-commerce or logistics, and is equipped with strong communication and problem-solving skills. This position aims to enhance customer satisfaction and improve internal processes.

Qualifications

• At least 1 year of relevant work experience in Customer Service or similar field preferred.
• Experience in E-Commerce, Logistics, or BPO is a plus.

Responsibilities

• Manage customer queries and complaints via hotline, social media, and email.
• Process modifications on routes or parcels.
• Elevate complaints and push for improvements across departments.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

College level or short course/vocational diploma

Job description

A logistics company in the Philippines is seeking a Customer Service Representative to manage customer queries and complaints through various channels. The ideal candidate has relevant experience in customer service, preferably in e-commerce or logistics, and is equipped with strong communication and problem-solving skills. This position aims to enhance customer satisfaction and improve internal processes.