Customer Care Specialist - Billing & Support (Inbound)

FPS Innovation Labs; Davao City; Presencial; PHP 167.000 - 279.000; Jornada completa

Descripción de la vacante

FPS invites aspiring care specialists in Davao to join our fiber and cable support team. You will handle inbound calls, assist with billing questions, service concerns, and account needs, delivering an exceptional customer experience.

You will resolve issues with empathy, educate customers about options, and contribute to First Call Resolution and customer satisfaction, while working in a fast-paced environment that values reliability and growth.

Formación

• 1–2 years of experience in a call center environment.
• Billing experience in a call center is required.
• Knowledge in basic Internet troubleshooting is a must.
• Inbound sales background is a plus.
• Completed Senior High School or equivalent.
• Legal age of employment; at least 18 years old.

Responsabilidades

• Handle inbound customer care calls in a fast-paced call center environment.
• Resolve billing questions, service concerns, and account issues with a focus on First Call.
• Educate customers on accounts, services, billing, and available options.
• Use a consultative approach to recommend and position products and services.
• Maintain knowledge of products, services, systems, and industry updates.
• Support team goals related to customer satisfaction, retention, and growth.

Conocimientos

Customer service

Communication

Problem solving

Multitasking

Empathy

Tech literacy

Educación

Senior High School or equivalent

Herramientas

CRM software

Billing systems

Windows OS

Descripción del empleo

FPS invites aspiring care specialists in Davao to join our fiber and cable support team. You will handle inbound calls, assist with billing questions, service concerns, and account needs, delivering an exceptional customer experience.

You will resolve issues with empathy, educate customers about options, and contribute to First Call Resolution and customer satisfaction, while working in a fast-paced environment that values reliability and growth.