Customer Care Specialist — Billing & Connectivity Expert

Full Potential Solutions, Inc.; Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Full Potential Solutions, Inc. is seeking a Gen Care Specialist to handle inbound customer care calls, assist with billing questions, service concerns, and account support.

You will provide empathetic, solution-oriented assistance while building loyalty and trust with our fiber and cable customers. You will educate customers on available options, resolve issues promptly, and use a consultative approach to position new products and services that meet evolving needs.

Qualifications

• Minimum 1–2 years in a call center handling inbound inquiries
• Billing experience in a call center is required
• Basic internet troubleshooting knowledge a must
• Inbound sales background is a plus

Responsibilities

• Handle inbound customer care calls in a fast-paced call center environment
• Resolve billing questions, service concerns, and account issues with a focus on First Call Resolution
• Educate customers on accounts, services, and billing options
• Use a consultative approach to recommend products and services based on customer needs
• Maintain accurate customer records in CRM systems

Skills

Communication skills

Customer empathy

Multitasking

Problem solving

Professionalism

Sales techniques

Flexible schedule

Education

Senior High School or equivalent

Tools

CRM systems

Billing systems

Customer account management

Job description

Full Potential Solutions, Inc. is seeking a Gen Care Specialist to handle inbound customer care calls, assist with billing questions, service concerns, and account support.

You will provide empathetic, solution-oriented assistance while building loyalty and trust with our fiber and cable customers. You will educate customers on available options, resolve issues promptly, and use a consultative approach to position new products and services that meet evolving needs.