Inbound Care Specialist: Billing & Support

Full Potential BPO Inc.; Davao City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Full Potential Solutions (FPS) is seeking a Gen Care Specialist in the Philippines to deliver an exceptional customer experience for our fiber and cable customers. You will handle inbound calls, assist with billing questions, service concerns, and account support while providing empathetic, timely solutions.

Successful candidates bring 1–2 years in a call center, billing experience, and strong communication skills.

Qualifications

• 1–2 years in a call center environment, handling inbound inquiries.
• Billing experience in a call center is required.
• Knowledge of basic Internet troubleshooting is a must.
• Inbound sales background is a plus.
• 1+ years PC experience in a Windows environment.
• Legal age of employment; at least 18 years old.

Responsibilities

• Handle inbound customer care calls in a fast-paced call center environment.
• Resolve billing questions, service concerns, and account issues with a focus on First Call.
• Education customers on accounts, services, billing, and available options.
• Proactively work to reduce repeat calls by addressing root causes and helping prevent future issues.

Skills

Communication

Customer service

Empathy

Problem-solving

Multitasking

Teamwork

Education

Senior High School or equivalent

Tools

CRM software

Billing systems

Job description

Full Potential Solutions (FPS) is seeking a Gen Care Specialist in the Philippines to deliver an exceptional customer experience for our fiber and cable customers. You will handle inbound calls, assist with billing questions, service concerns, and account support while providing empathetic, timely solutions.

Successful candidates bring 1–2 years in a call center, billing experience, and strong communication skills.