Customer Care Specialist (Baguio)

Zohorecruit; Baguio; On-site; PHP 201,000 - 290,000; Full time

Job summary

Level Up Talent Solutions is seeking a Customer Support Associate in Baguio to help clients via phone, email, and chat, meeting defined KPIs and service standards. You will identify customer needs, deliver accurate solutions, and maintain professional, empathetic communication.

The role emphasizes teamwork, independence, multitasking in a fast-paced environment, and meticulous record-keeping across multiple systems; open to shift schedules and dedicated to customer satisfaction.

Qualifications

• High school graduate or equivalent.
• 0–6 months of customer service or related experience preferred.
• Strong computer navigation and PC knowledge.
• Strong verbal and written communication.
• Comfortable using computers and navigating multiple systems.

Responsibilities

• Provide customer support in line with defined KPIs and service standards.
• Identify customer needs by asking questions and clarifying concerns.
• Deliver accurate and timely solutions using available tools and resources.
• Communicate clearly, professionally, and with empathy.
• Build rapport with customers while maintaining efficiency.
• Maintain working knowledge of client products and services.
• Accurately document customer interactions and update records.
• Navigate systems to track, manage, and resolve inquiries.
• Support initiatives that improve customer satisfaction and performance.
• Offer relevant products or services when appropriate.

Skills

Customer service

Communication

Computer navigation

Multitasking

Teamwork

Independent work

Attention to detail

Education

High School Graduate

College level a plus

Job description

G/F Baguio Ayalaland TechnoHub, Camp John Hay, Philippines

About Us

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Responsibilities:

Provide customer support in line with defined KPIs and service standards

Identify customer needs by asking the right questions and clarifying concerns

Deliver accurate and timely solutions using available tools and resources

Communicate clearly, professionally, and with empathy

Build rapport with customers while maintaining efficiency

Maintain working knowledge of client products and services

Accurately document customer interactions and update records

Navigate systems to track, manage, and resolve inquiries

Support initiatives that improve customer satisfaction and performance

Offer relevant products or services when appropriate

Requirements

Qualifications:

High school graduate (college level is a plus)

With 3–6 months of customer service or related experience (preferred)

Strong computer navigation skills and PC Knowledge

Strong verbal and written communication skills

Comfortable using computers and navigating multiple systems

Detail-oriented, dependable, and organized

Able to multitask and adapt in a fast-paced environment

Patient, professional, and customer-focused

Able to work independently and as part of a team

Open to shifting schedules as needed

Job requirements may vary by country and will not contravene any local laws