Baguio Customer Care Specialist iRecruit Engage 2027

Concentrix Philippines; Tili; On-site; PHP 167,000 - 257,000; Full time

Job summary

Concentrix Philippines in Baguio City is hiring a Customer Care Specialist for iRecruitEngage 2027. You will handle customer inquiries, aim to meet KPIs, and ensure high-quality service in a fast-paced contact center environment. The role requires a high school diploma and 3–6 months of relevant experience, strong communication, patience, and teamwork.

Training is provided, with shift rotations as needed. Join a dynamic team delivering customer solutions while building rapport and expanding

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant customer service experience preferred.
• Customer-first attitude and empathy.

Responsibilities

• Meet KPIs for service delivery.
• Clarify customer requirements and provide resolution.
• Listen with empathy and build rapport with the customer.
• Greet customers professionally.
• Maintain knowledge of client products/services.
• Document interactions accurately.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products/services.
• Track and retrieve information in the call system.
• Refer inquiries to published materials or more senior staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Shift flexibility

Patience

PC navigation

Independent work

Education

High school diploma

Job description

Job Title: BaguioCustomer Care Specialist iRecruitEngage 2027

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location: PHL Baguio City - TechnoHub B

Language Requirements:

Time Type: Full time