Customer Care Specialist (ANZ) — Commercial Servicing

American Express International Inc.; Taguig; Hybrid; PHP 446.000 - 781.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Wellness program

Career development opportunities

Zusammenfassung

American Express is seeking a Customer Care Professional for ANZ Commercial Servicing in a future opportunity. The role emphasizes delivering exceptional customer experience, understanding customer needs, and tailoring personalized solutions with integrity and adherence to policies.

You will operate in a structured contact center with hybrid onsite and remote work options, meeting satisfaction, sales, and compliance targets while developing consulting skills and strong customer relationships.

Qualifikationen

• Computer literate and able to navigate multiple systems with speed and accuracy.
• Strong communication style tailored to customer needs.
• Resilience to handle a steady stream of inquiries while meeting metrics.
• Problem-solving mindset to resolve issues with first-contact solutions.
• Analytical ability to review accounts and make informed decisions.
• Willingness to learn, adapt to feedback, and handle change gracefully.
• High integrity when handling customer information and complying with policies.

Aufgaben

• Deliver exceptional service in a fast-paced contact center environment.
• Consult with customers to understand needs and offer tailored solutions.
• Address inquiries accurately and on time; maintain high satisfaction.
• Analyze customer information and make sound decisions.
• Develop consulting skills and build rapport with customers.
• Meet and exceed performance metrics (satisfaction, sales, time, adherence).

Kenntnisse

Active listening

Communication skills

Resilience

Problem solving

Analytical skills

Learning mindset

Integrity

Jobbeschreibung

American Express is seeking a Customer Care Professional for ANZ Commercial Servicing in a future opportunity. The role emphasizes delivering exceptional customer experience, understanding customer needs, and tailoring personalized solutions with integrity and adherence to policies.

You will operate in a structured contact center with hybrid onsite and remote work options, meeting satisfaction, sales, and compliance targets while developing consulting skills and strong customer relationships.