Customer Service Specialist (ANZ)

Michael Page International Recruitment Philippines; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

Michael Page International Recruitment Philippines is seeking a Customer Service Specialist to manage end-to-end orders for ANZ markets, resolve issues, and build strong client relationships. The role supports sales activities and continuous process improvement, with a work schedule from 4 AM to 1 PM PHT to align with ANZ time zones.

The ideal candidate has 2–3 years of customer service experience, ERP/SAP exposure, and proficiency in Excel/Word, with strong communication and problem-solving

Qualifications

• 2–3 years of customer service experience.
• Experience in order management and complaint resolution.
• Experience using ERP systems; SAP experience is an advantage.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Strong computer literacy and experience with business systems.
• Diploma, associate degree, or equivalent combination of education and relevant work experience.
• Strong customer service orientation and relationship-building skills.
• Excellent verbal and written communication skills.
• Demonstrated analytical and problem-solving skills.
• Ability to prioritize tasks, multitask, and adapt to changing environments.

Responsibilities

• Manage end-to-end customer orders accurately and efficiently in accordance with established procedures.
• Proactively communicate any order changes, including delivery dates, quantities, pricing, or availability.
• Monitor and follow up on daily operational reports to ensure successful order processing and fulfillment.
• Identify opportunities to increase sales through upselling and cross-selling activities.
• Take ownership of customer concerns and resolve issues in a timely and professional manner.
• Coordinate with internal teams as needed to ensure complete customer satisfaction.
• Investigate recurring issues, identify root causes, and implement corrective actions to prevent reoccurrence.
• Maintain regular contact with customers to provide updates, gather feedback, and identify improvement opportunities.
• Build and maintain strong relationships with both key and smaller customer accounts.
• Manage inbound customer inquiries via phone and email while meeting service standards and performance expectations.

Skills

Customer service

Order management

ERP systems

Excel

Written communication

Analytical skills

Multitasking

Relationship building

Education

Diploma/Associate

Tools

SAP

Job description

About the role

The Customer Service Specialist plays a key role in delivering excellent customer experiences by managing customer orders, resolving issues, supporting sales activities, and building strong customer relationships. This role is responsible for ensuring smooth order fulfillment, reducing customer effort, and identifying opportunities for continuous process improvement while supporting customers across Australia and New Zealand. The work schedule is from 4 AM to 1 PM PHT, following the ANZ time zone.

Key responsibilities

• Manage end-to-end customer orders accurately and efficiently in accordance with established procedures.
• Proactively communicate any order changes, including delivery dates, quantities, pricing, or availability.
• Monitor and follow up on daily operational reports to ensure successful order processing and fulfillment.
• Identify opportunities to increase sales through upselling and cross-selling activities.
• Take ownership of customer concerns and resolve issues in a timely and professional manner.
• Coordinate with internal teams as needed to ensure complete customer satisfaction.
• Investigate recurring issues, identify root causes, and implement corrective actions to prevent reoccurrence.
• Maintain regular contact with customers to provide updates, gather feedback, and identify improvement opportunities.
• Build and maintain strong relationships with both key and smaller customer accounts.
• Manage inbound customer inquiries via phone and email while meeting service standards and performance expectations.

About you

• Minimum 2–3 years of customer service experience.
• Experience in order management, customer support, and complaint resolution.
• Experience using ERP systems; SAP experience is an advantage.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Strong computer literacy and experience with business systems.
• Diploma, associate degree, or equivalent combination of education and relevant work experience.
• Strong customer service orientation and relationship-building skills.
• Excellent verbal and written communication skills.
• Demonstrated analytical and problem-solving skills.
• Ability to prioritize tasks, multitask, and adapt to changing environments.