Customer Care Professional – UK Servicing

American Express International Inc.; Taguig; Hybrid; PHP 290,000 - 446,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance

Wellness centers (on-site)

Healthy Minds counseling

Parental leave

Daily meals onsite

Internet allowance

Job summary

American Express is seeking a Customer Care Professional for UK servicing based in a hybrid onsite/remote setup in the Philippines. You will deliver exceptional service in a fast-paced environment, understand customer needs, and provide personalized solutions while promoting Amex products.

The role requires 1 year of BPO customer service experience with CSAT/NPS metrics, inbound calls, and resilience to work in a dynamic setting. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum qualifications include Senior High School Graduate for new curriculum; at least college level for old curriculum.
• At least 1 year’s customer service experience in a BPO environment with CSAT/NPS as a metric.
• Should be currently taking inbound calls and CSAT/NPS experience within the past 6 months.
• Banking/financial experience within the last 6 months.

Responsibilities

• Consistently deliver extraordinary service in a fast-paced, structured customer care environment.
• Consult with customers to understand needs and tailor personalized solutions while reinforcing benefits of card membership/Amex products.
• Address customer inquiries and issues in a timely and accurate fashion.
• Analyze customer information and make sound decisions while maintaining high customer satisfaction.
• Meet and exceed performance goals including customer satisfaction, sales, collections, call handling time, and compliance.

Skills

Customer service

CSAT/NPS

Inbound calls

Communication skills

Education

Senior High School

College-level

Job description

Customer Care Professional – UK Servicing

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities:

Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.

Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.

Address customer inquiries and issues in a timely and accurate fashion.

Analyze customer information and make sound decisions while maintaining high customer satisfaction.

Indulge in recognizing our customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.

Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.

Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.

Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

At least Senior High School Graduate for new curriculum; at least college level for old curriculum

At least 1 year’s customer service experience in a BPO environment, with CSAT/NPS as a metric

Should be currently taking inbound calls

CSAT/NPS experience should be within the past 6 months

Banking and financial experience should be within the last 6 months

Preferred Qualifications:

Strong Customer Service experience highly preferred

Demonstrate personal excellence by remaining positive in difficult situations

Display a passion to serve by delivering outstanding service in every interaction with our customers

The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our customers

Strong interpersonal, communication, verbal and written skills

Assertiveness to handle difficult conversations

Excellent negotiation, influencing and resourcefulness skills

Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail

Confidence to work in a hybrid environment

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

Must have at least 25 MBPS internet connection plan / speed

Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits

100% company-paid medical coverage, including up to three eligible dependents

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Work From Anywhere program allows you to work from a different location for up to four weeks each year

Generous paid parental leave policies

Free access to global on-site wellness centers staffed with nurses and doctors

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Complimentary daily meals and snacks onsite

Fixed Monthly Internet Allowance

Medical out-patient reimbursable benefits

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.