Customer Care Professional - ANZ Commercial Servicing (Future Opportunities)

American Express International Inc.; Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Hybrid work model

Wellness program

Career development opportunities

Job summary

American Express is seeking a Customer Care Professional for ANZ Commercial Servicing in a future opportunity. The role emphasizes delivering exceptional customer experience, understanding customer needs, and tailoring personalized solutions with integrity and adherence to policies.

You will operate in a structured contact center with hybrid onsite and remote work options, meeting satisfaction, sales, and compliance targets while developing consulting skills and strong customer relationships.

Qualifications

• Computer literate and able to navigate multiple systems with speed and accuracy.
• Strong communication style tailored to customer needs.
• Resilience to handle a steady stream of inquiries while meeting metrics.
• Problem-solving mindset to resolve issues with first-contact solutions.
• Analytical ability to review accounts and make informed decisions.
• Willingness to learn, adapt to feedback, and handle change gracefully.
• High integrity when handling customer information and complying with policies.

Responsibilities

• Deliver exceptional service in a fast-paced contact center environment.
• Consult with customers to understand needs and offer tailored solutions.
• Address inquiries accurately and on time; maintain high satisfaction.
• Analyze customer information and make sound decisions.
• Develop consulting skills and build rapport with customers.
• Meet and exceed performance metrics (satisfaction, sales, time, adherence).

Skills

Active listening

Communication skills

Resilience

Problem solving

Analytical skills

Learning mindset

Integrity

Job description

Customer Care Professional - ANZ Commercial Servicing (Future Opportunities)

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role?

American Express delivers extraordinary customer care to Card Members, merchants and commercial clients (“Customers”) around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world’s best customer experience every day.

What would you do every day as a Servicing Professional?

Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.

Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.

Address customer inquiries and issues in a timely and accurate fashion

Analyze customer information and make sound decisions while maintaining high customer satisfaction.

Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.

Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.

Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.

Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy

Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer’s communication style

Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time

Passion to serve, recommending products or solutions tailored to each Customer

A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact

Proven analytical skills to analyze account data and make sound business decisions

A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations

Flexibility to handle a variation of Customer questions and/or issues

High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:

Customer service experience, ideally in a contact center environment

Please note that this is a future opportunity in American Express.

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

Must have at least 25 MBPS internet connection plan / speed

Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.