CUSTOMER CARE SPECIALIST

Dempsey Resource Management Inc.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Dempsey Resource Management Inc. is seeking a Customer Care Specialist in Metro Manila to join our client-facing team. You will handle inbound calls and emails, addressing customer inquiries while promoting the company’s services and products.

The role emphasizes accurate data encoding, adherence to call management standards, and proactive engagement to build customer interest. Strong communication skills are essential for success in this position.

Qualifications

• Bachelor's degree in any field.
• At least 1 year of relevant work experience.
• Excellent verbal communication skills.

Responsibilities

• Handle inbound calls and respond to customer inquiries via call and email.
• Engage customers to promote services/products and perform follow-up calls as needed.
• Maintain data accuracy and encode interactions according to standards.

Education

Bachelor's degree

Job description

Job Qualifications

• Candidates must possess at least a Bachelor's/College Degree in any field.
• At least 1 Year of working experience in the related field is required for this position.
• Must have excellent verbal communication skills.

Responsibilities

The Customer Care Specialist is primarily responsible for receiving inbound calls and responding to customer’s call & email inquiries, building customer’s interest in the services and products offered by the company, or making outbound calls for follow‑up customer support or telemarketing purposes, following a set of standards established for call management, call accuracy, call handling and data encoding accuracy.