Customer Care SME - BPO, Escalations & SLA (Onsite Alabang)

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 30,000 - 60,000; Full time

Benefits offered by this job

Quarterly Performance Bonus

24 Leaves annually

Competitive HMO and Life Insurance (em

Job summary

TASQ Staffing Solutions in Alabang, Metro Manila, is seeking an SME with 2–3 years in BPO to resolve customer issues, meet SLA targets, and document outcomes. You will handle escalation calls and use ticketing tools, while delivering clear communication and thorough data capture.

The role is onsite with shifting schedules; benefits include competitive HMO and life insurance for you and dependents, 24 leave days yearly, and strong career growth opportunities.

Qualifications

• Graduate of any 4-year course or completed first year in college.
• Experience in handling escalation calls.
• Minimum of 2 to 3 years work experience as an SME in BPO/shared services industry.
• Excellent oral and written communication.
• Good problem-solving skills and ability to multitask.

Responsibilities

• Understand customer issues and provide solution.
• Executes transactions as per prescribed timelines and follows all predefined procedures to meet SLA targets.
• Meet SLA and KPIs.
• Knowledge and experience on ticketing tools.
• Displays superb customer service skills and capabilities.
• Basic Operating System knowledge.
• Knowledge of common Microsoft Office products and services.
• Good analytical ability.
• Ability to navigate common user interface elements.
• Good reading skills - ability to understand ambiguous information, probe and consolidate into usable data.

Skills

Customer support

SLA/KPIs

Ticketing tools

Customer service

Analytical thinking

Reading & comprehension

Communication skills

Multitasking

UI navigation

Education

Bachelor’s degree or 4-year course

Tools

Ticketing software

Job description

TASQ Staffing Solutions in Alabang, Metro Manila, is seeking an SME with 2–3 years in BPO to resolve customer issues, meet SLA targets, and document outcomes. You will handle escalation calls and use ticketing tools, while delivering clear communication and thorough data capture.

The role is onsite with shifting schedules; benefits include competitive HMO and life insurance for you and dependents, 24 leave days yearly, and strong career growth opportunities.